IF YOU HAVE PURCHASED A COUNTERFEIT:
The serial number of the unit you are planning to purchase or have purchased can be verified with Clotix for authenticity. Please email the number to Clotix’s Customer Service Department and request verification.
Unfortunately we have no immediate remedy other than to assure you that trademark laws as well as country of origin labeling laws have been violated.
We encourage you to file a complaint with the seller and the website on which the product was listed. Ask for your money back citing fraudulent country of origin marking and trademark infringement. We can supply official documentation showing Clotix trademark and country of origin information if requested.
You can also help Clotix take action against repeat offenders by emailing to us any of the following that you have available:
- Name of person and company selling the product
- Name of the website on which the product was listed
- A copy of the invoice showing company name and price of the product
- Return address on the shipping package
- Method of shipment
- Response to your complaint on by the seller and the listing website
